API integration for the tools your business already runs on.

For each connection, the scope answers four questions.

• What starts it. A message received, a payment captured, a file dropped in a folder, or a schedule.
• Which fields move. Mapped one by one, including formats such as dates, phone numbers with the +91 prefix and amounts in paise or rupees.
• Which system wins. If the CRM and the accounting records disagree on a customer's GSTIN, one of them is the source of truth, and we write down which.
• What happens on a failure. A tool is down, a record is missing or a value looks wrong. The item goes to a review list with the reason attached, and nothing is overwritten.

• A WhatsApp enquiry becomes a CRM lead with an owner and a follow-up date.
• A Razorpay payment is matched to its invoice, and the invoice is marked paid in your records.
• A Google Calendar booking adds an activity to the customer's CRM record.
• A daily export from your accounting software fills a PostgreSQL table your dashboards read from.

For worked examples by sector, see automation by industry.

We build with these in our own products. All the workflow, messaging and payment tools we use are listed on one page.

• Razorpay. Microsive ATS takes payments through Razorpay and issues GST invoices.
• WhatsApp Cloud API. The shared WhatsApp inbox in Microsive ATS runs on it, and so do the messaging bots we build.
• Microsive CRM. A CRM built on the open-source Twenty project, listed with our products.
• Activepieces. The open-source base of MicroFlow, our self-hosted workflow platform.
• PostgreSQL. The database behind Microsive ATS and other apps.

If you use Tally, Zoho, Zapier, n8n, Make or another vendor’s HR or inventory software, we can connect where it offers an API or data export. Before quoting, we check what that tool allows, including which records it lets us read or write and how often. Our guide to connecting existing tools lists the questions to settle first.

Some web-based software offers neither an API nor a clean export. MicroFlow can drive a browser through its Chrome extension and do the clicks a person would. That approach breaks more easily when the tool’s screens change, so the scope says whether it suits your case. Desktop software without an API falls back to a scheduled file export, if the software can produce one.

Simple connections can run as MicroFlow flows. Heavier ones, with large volumes or complex matching, we write in Python or Node with a PostgreSQL database. When the connection grows into an application of its own, see web apps.

Where it runs is chosen with you, project by project: a server near your users when response time matters, or a cheaper region further away when it does not. Where your data has to stay in India, we can host in an Indian region. The choice is settled in the scope of work (see what you own, below).

1. Tool list and scope. Which tools, which fields, which system wins a conflict, and a fixed quote.
2. Sample records tested at regular demos. You watch records move between test accounts, including the failure cases.
3. Hand over. You receive the source code and the repository, and the accounts were yours throughout.

Every account, API key and third-party service is yours. We build inside your own accounts, such as your WhatsApp Business number on your own Meta account, and hand control back when the work is done. We supply nothing of our own, and third-party costs are billed to you directly.

After launch there are two paths, and the scope says which one you are on.

• Your IT team runs it. We give a short handover and training. When someone gets stuck on something small, we help at no cost.
• We manage it as ongoing support. A paid option that keeps the automation live, applies updates and fixes bugs and glitches. Fixing bugs and glitches comes with ongoing support, not without it. Small additions to what already exists, such as a new filter, dropdown, report or dashboard view, are part of it, while a larger new feature is scoped and quoted on its own.