Refund approvals and stock checks for online stores.
Refund requests pile up in chat threads while stock runs low between checks. We can automate the back-office steps between an order and a refund, and keep the money decisions with your staff.
Example workflow. Not client work.
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Refunds, before and after
Before. Support reads a return message, hunts for the order, looks at the photos and asks someone on WhatsApp whether to pay.
After. The automation reads the return request, attaches the order details and photos, and drafts the refund amount under your policy. A support staff member approves it before any money moves. If you take payments through Razorpay, prepaid refunds go through it. For COD orders, the refund method is set in the scope.
Stock after each order
After each order, the item’s stock is compared with its reorder level, and anything below it alerts your purchase team. Stock can come from your store, an inventory tool or accounting software such as Tally or Zoho: we can connect where it offers an API or data export.
Orders that should not ship yet
A delivery pincode that is not on your courier’s serviceable list goes to support. A COD order that your confirmation step marks as unconfirmed is held and not packed. Returned COD parcels can mean paying for shipping out and back, so each return to origin (RTO) is logged against the customer’s number, and repeat returns are visible at their next COD order.
The COD confirmation call itself is covered on our voice agents page.
Where your team decides
Staff approve each refund, and requests above a value you set need a second approver. Whether a held COD order is cancelled or followed up is your team’s call; the automation only holds it.
The store itself
We also build online stores with Razorpay payments and order management.
Sample order
Send sample requests through the back office.
Interactive simulation · sample data
Fictional orders from a fictional shop, "Sample Store", with a sample approval limit of ₹2,000. Pick a case and see what your team is asked to decide.
Choose what happens
Pick one above. Nothing here is live: no call is placed, no message is sent and nothing is saved.
FAQ
Can a refund be partial?
Yes, if your policy allows it. The draft shows the amount, and the approver can change it before approving.
Can the automation cancel an unconfirmed COD order?
No. It holds the order, and your staff decide whether to cancel it or follow up.
Can you sync orders and stock from marketplaces and shipping platforms?
Any marketplace or shipping platform that has an API, or that can produce a regular export we collect on a schedule, can be connected. Before quoting we check what yours allows: which orders and stock figures it lets us read, what it lets us write back, and how often. Where a platform allows neither, we say so rather than build around it.
Who approves refunds at your store today?
Tell us your store platform, where stock is tracked and how refunds are approved. Someone from our team replies within one business day.