Plivo integration for Indian phone numbers

Plivo is a cloud communications provider with voice and messaging APIs, phone numbers in many countries including India, and SIP trunking. Software controls calls through its API or routes them through a trunk to another voice system.

Microsive Dialer uses Plivo for Indian numbers (Microsive Dialer). Lines are assigned per rep, so one team can have some reps on Indian numbers and others on US numbers from Telnyx (Telnyx).

When one calling system uses two providers, each rep’s line decides which provider carries the call. Decide early which reps call which country, what number the person called will see, and how call records from both providers land in one call log, so reports don’t split by carrier.

• Store each provider’s call ID. When a call is disputed, that ID is what you look up in the provider’s own logs.
• Plan for one provider being down. Decide whether reps can switch to another line for the day or wait, and who makes that call.
• Handle rep changes. When a rep moves team or leaves, their line should move with a clear owner, not sit unassigned.
• Agree number ownership before the build (who owns the numbers).

• A sales or support team calling Indian numbers from software.
• A mix of Indian and US lines in one calling system.

• Bulk SMS campaigns: a separate area with its own rules. We do handle DLT registration as part of a build, covering the entity, sender IDs and message templates. Approval of each of those sits with the operators.
• A few calls answered in an office: a regular business line may be enough.
• Your customers are all outside India: use numbers local to them. Our Dialer uses Telnyx for US numbers (Telnyx).

1. Which of our call types (outbound, inbound) are allowed on our Plivo account?
2. How do records from Plivo calls and any other provider’s calls land in one call log?
3. How are callback signatures verified, and where is cost per call stored?

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