Microsive Dialer: a sales dialer with call recording and AI summaries
Dialling by hand and typing up notes after every call slows a sales team down, and calls that never get logged are lost. With Microsive Dialer, reps call from the browser on a laptop or phone. Each call is recorded, and AI writes the transcript and a summary the rep can edit.
How it works
- Set up your workspace. Your company gets its own separate workspace.
- Assign phone lines to reps. Plivo lines for Indian numbers, Telnyx lines for US numbers.
- Load the day’s call list. Reps click to call, or let the auto-dialer work through it.
- Review the calls. Recordings, transcripts and summaries sit in the call log and each call is written to the CRM.
Calling
- Click to call. Our server connects both sides of the call, and the rep talks from the browser.
- Live call screen. A keypad for menus and extensions, plus notes and outcomes as the call happens.
- Auto-dialer. One lead at a time. It tries every number on the lead and moves on when nobody answers.
- Inbound calls. Calls ring in the browser, and a missed call becomes a callback task.
- On phones. A mobile layout with a 12-key dialpad and a Contacts screen.
- From Claude Desktop. Reps who work in Claude can place calls through a built-in connector.
After each call
- Listen back. Calls are recorded in the call log.
- Read the summary. AI writes a transcript and a summary, and the rep can correct it.
- Find it in the CRM. Each call is logged in the CRM.
- Follow up. Reps set callbacks, and numbers can go on your team’s own do-not-call list.
For sales managers
Managers get a dashboard, the provider’s cost for each call, calling-hours warnings for reps about the hours set for your workspace, and an audit log of the workspace.
Common questions
Which CRM does it log calls to?
Microsive CRM. It can also write call records to any other CRM that offers an API. We confirm in the scope which records it writes and when.
Can we keep our existing phone numbers?
Numbers are bought in your own provider account, so they stay yours. An existing number can be ported across to that account. How long porting takes is set by the operators, not by us.
Which language do transcripts and summaries use?
The language is a project decision. Tell us the language your reps sell in, and we test a model on real calls in that language before we commit to it.
Does it replace our reps with AI?
No. Your reps make the calls. The AI writes the transcript and summary afterwards. If you want AI to make calls, see our voice agents.
See the dialer with your own call list.
Tell us about your sales team and how many reps call each day. Someone from our team replies within one business day.